Customer services of various sectors such as call center service, telecom, finance, tourism, automotive, construction, media, public sector by taking or calling; To carry out the organization, sales, marketing and campaign activities in line with the targets set to communicate directly or to the subcontractor customers by using the relevant technology and software, in accordance with the legal requirements, specifications, in accordance with national and international standards and compliance.
It is committed to respond to the needs of the customer in the most appropriate way in line with the demands of the customer, to ensure continuous customer satisfaction and to evaluate all kinds of complaints from the customer, to inform the customer and to forward them to the customer after conclusion, to make transparent, accessible, objective, confidential and fair evaluation accordingly While following the technological developments related to the sector, to provide our customers with the most affordable prices, the best quality and the services that are committed at the desired time, in accordance with the legal and regulatory requirements.
Ensuring that the services are provided in accordance with the requirements of the laws and regulations by constantly following the technological developments related to the sector, at the highest quality and within the specified periods.
Aiming customer satisfaction, focusing on processes, employees and technology, with the awareness that customers are served and corporate customers are the reason for their existence.
To share every process, process with the relevant parties, to operate effectively and efficiently, to review and to ensure continuous improvement.
In line with our quality management system goals, to ensure the continuous development and continuous improvement of employees and all processes, to increase our company’s reliability by providing employees with all kinds of knowledge, skills and equipment in a timely and effective manner.
To use our resources in the most effective way, to increase our service quality continuously.
To ensure that our employees, who are the most valuable assets of the company, know their goals, show effort and have a teamwork understanding, organize necessary training activities and ensure continuity in order to support their personal development and increase their productivity.
PLUSCOM Management undertakes to convey and understand this quality policy to all its employees, to support the continuity and development of quality systems, to determine process-based risk analyzes and to comply with the requirements of quality management systems.
