Outsourcing; Institutions whose main job is not call center management, is to receive services from professional companies that offer these services and infrastructure, all or some of their needs.
Companies under the influence of globalization and rapid developments in technology provide the speed, flexibility and cost advantage they need in order to survive in an intense competitive environment by procuring services other than their main business from companies specialized in that field.
With the most basic headings, the benefits of brands with outsourcing;
- Focusing their time and efforts on their main business area and thus ensuring the development of the brand and being ahead of the competition,
- Achieving the flexibility and speed that the parent company could not provide for many reasons, To provide cost advantage,
- To supply professional service that can be controlled and inspected without investment requirement.
With the use of a professional outsource, you will reach;
- Human resource, process and technology management is integrated in the most appropriate way for you according to the performance and service criteria you set.
- Increases customer satisfaction and loyalty.
- Communication can be reported with concrete results.
- Reduces the resolution time of complaints.
- Provides the flow of information from end users.
- It contributes directly and indirectly to the sale.
- Increases the effectiveness of marketing activities.
- Provides tools for measuring marketing activities.
- The solution rate increases in the first contact.
- Thanks to technology, personnel need decreases.
- Provides input to Analytical CRM.
- Provides competitive advantage.
- Contributes to proactive applications.
- Customer information is updated and centralized.
- Increases the effectiveness of campaigns.
- It plays the role of an effective information center in times of crisis.
